everything Direct Debit training
Our ‘everything Direct Debit’ training course is accredited by Bacs, ensuring the training we deliver details the correct Bacs Scheme rules and industry Best Practice.
The one day course provides:
- Training on the Essentials of Direct Debit
- Training on AUDDIS and Paperless Direct Debit
- Comprehensive handouts for delegates
- Access to the industry experts
- Inexpensive training for your staff
Who Should Attend?
- Staff new to Direct Debit.
- Staff wanting to update themselves on changes to Scheme Rules and industry Best Practices.
Course Content
The one day training course covers all aspects of Direct Debit processing, including:
- Sign-up: paper and paperless Direct Debit (PDD) processes, rules and best practices,
- Lodgement: paper and AUDDIS processes, rules and best practices,
- Collections: collection and unpaid (ARUDD) processes, rules and best practices,
- Amendments: payer and bank initiated (ADDACS) amendment processes, rules and best practices,
- Indemnity Claims: claim, counter claim and refund processes, rules and best practices,
- Bacs Paymentservices website: contact setup, administration and Bacs report retrieval.
- Monitoring and Support: Monitoring of Service users and accessing support for day to day operations.
The ‘everything Direct Debit’ course can be adapted to meet your specific needs, see our Bespoke Training options.
Book Now
The course can be delivered at your offices, or delegates can attend one of our regular training days across the UK:
Current training dates:
- London, Covent Garden - 8th Oct 2008
- Warrington, Cinnamon Park - 12th Nov 2008
- London, Covent Garden - 28th Jan 2009
- Leeds, Princess Square - 4th Feb 2009
- London, Covent Garden - 29th Apr 2009
- Manchester, Oxford Street - 13th May 2009
- London, Covent Garden - 8th Jul 2009
To book on any of our public courses, please download and complete the booking form on the left hand side.
For more than three delegates, on-site training is a more cost effective option: please email info@hourglassbc.com or call +44 (0)1923 261536 to discuss your requirements and preferred training dates.