Direct Debit Services
At Hourglass, we offer a range of Direct Debit services to help organisations operate efficient and Scheme compliant Direct Debit collection processes. Drawing from experience gained within the training, consultancy, Bacs processing and banking sectors, we offer our clients unparalled independent expertise.
Our Direct Debit support services are focussed around delivery followed by remote support; providing you with access to an industry expert to address any questions or issues you may have following delivery. Select the service for more informaiton.
Service user (Originator) Scheme training
Our "everything Direct Debit" training covers all aspects of Direct Debit processing for Bacs Service Users. The course is ideal for staff new to Direct Debit as well as experienced staff wanting to update their knowledge or enhance their Direct Debit collection processes.
Paying bank Scheme training
Our "Bacs for Banks" training covers all aspects of Bacs processing and sponsorship for banks. The course is ideal for staff dealing with payers and sponsored service users as well as experienced staff wanting to update their knowledge or enhance levels of customer support.
AUDDIS and PDD migration workshop
Our "AUDDIS and PDD Migration" workshop covers all aspects of AUDDIS Direct Debit and Paperless DD implementation and use. The workshop is ideal staff involved in the migration project; wanting to ensure all aspects of the project are documented and understood.
AUDDIS and PDD Migration Support
Our PDD and AUDDIS Support services will allow you to deliver tangible cost savings and improved cash flow to your business. In addition to our workshops and on-line training, we provide you with access to an industry expert to help you address particular aspects of your project.
Bulk Change Support
Our Direct Debit Bulk Change services will help you change Direct Debit Instruction references when changes are made to systems or Service User Numbers, ensuring collections continue successfully without the need to obtain new authority from existing Direct Debit payers.
Process Review Services
Our range of Direct Debit Process Review services will help you ensure efficient and Bacs Scheme compliant processes, delivering improved customer care and retention, operational savings and reduced risk. Service users of all sizes can find ways to enhance their processes.
New Service User support
Our Bacs Service User support will help you ensure new Direct Debit processes achieve the benefits that Direct Debit delivers. Only with efficient and Scheme Compliant processes will you generate the customer care and cost savings that you are hoping to achieve.
Process automation and efficiencies
Our Direct Debit Automation services will help your transform your paper based Direct Debit processes; payer signup, DDI lodgement, Bacs submission and Bacs reports. Automating processes will improve efficiencies and decrease operating costs.
Bespoke Consultancy
Have an experienced consultant to support you on any aspects of your Bacs payment processing or development projects. Contact us to discuss your particular needs to see how we can assist you.