Process Review
The industry average for failed Direct Debit collections across all Direct Debit Service Users is just under 2%. Only the most efficient processes can achieve these or better success rates, with resulting:
- improved customer satisfaction and brand reputation,
- improved cash flow, and
- compliance with Scheme Rules and utilisation of industry Best Practices.
Undertaking a review of your Direct Debit processes can identify opportunities to achieve significant year on year operational savings and improved cash flows. Our Health Check and Process Review workshops can help you identify the root causes and provide recommendations to resolve them.
With Bacs estimating a cost of £50 to address each unpaid Direct Debit collection, a review of your Direct Debit processes could result in significant operational savings.
Health Check
Our Health Check is the opportunity to access to an Industry expert for the day. Our consultant will review your processes using our tried and tested checklist and provide you with a summary report; highlighting areas of concern and high level recommendations.
The Health Check is an effective method for businesses to gain piece of mind or to identify elements of
Direct Debit process that need to be updated or re-engineered.
Proces Review Workshop
Hourglass' unique ‘Process Review’ workshop incorporates our Bacs accredited “everything Direct Debit” training in addition to a structured review of your current processes and systems. The workshop delivers everything you need to identify and address processing issues affecting your business, including:
- essential background Direct Debit training – to ensure that you are aware of all Bacs processes and Scheme Rules,
- an analysis of existing Direct Debit processes - to identify areas where changes to processes will address issues,
- a Direct Debit workbook and action list – capturing all the relevant information at the workshop so that you can develop a complete project plan and support your project team, and
- remote telephone and email support for three months following the workshop - to address questions as they arise during your implementation.
Book Now
Please contact us to discuss your specific requirements.
